One of the best things we do is helping our customers find a practical solution that works for them. Our team is incredibly knowledgeable about our products and about construction, and can work around any potential stumbling blocks that become apparent during a job. We won’t leave a job half done. Recently, we installed a sectional garage door in Norwich that gave our customer what they wanted while meeting the garage’s structural requirements.
The Initial Meeting
We first met this customer when they visited our Norwich showroom to enquire about replacing two single up and over garage doors for a large double door. Visiting the showroom gave them the opportunity to talk to our sales team about design options and see full-scale working models of a range of garage doors.
The Full Site Survey
Following their visit, we arranged a convenient time to carry out a full, free site survey. As we inspected the garage, we saw that the centre pier between the two single garage doors was supporting the load of the garage roof. This meant that it couldn’t simply be removed. We contacted a local structural engineer for advice and were advised that a large steel lintel would be required if we were going to remove the centre pier. The lintel would take the load of the garage roof, keeping the building structurally sound while enabling us to install the double garage door that our customer wanted.
After hearing our proposal, the customer asked us to carry out the work in full: removing the existing garage doors and centre pier and installing a double sectional garage door in their place. They also wanted to replace the garage’s pedestrian door with a stronger, more secure door.
The Sectional Garage Door
The customer chose the Hormann LPU-40 insulated sectional garage door – a product they saw when they came to visit our showroom. A wide range of finishes are available, but they chose the medium rib style with woodgrain embossed finish. The door was factory finished at Hormann’s German factory in Ruby Red, the same colour as the old garage doors.
But the new sectional garage door isn’t just a pretty face. It comes with a 42mm thick door leaf and seals at the top, sides and bottom, making it brilliant at keeping heat in the garage and water and drafts out. It isn’t so noticeable now, but come winter, it will be! Our customer also chose an optional extra: the Hormann SupraMatic, an electric garage door operator complete with low power consumption, an internal manual override in case of power failure and two handsets as standard. This little luxury is sure to make their life easier, taking away the need to manually operate a heavy garage door in all weathers.
The Pedestrian Garage Door
Meanwhile, the pedestrian door is a Robust FDA multi-purpose steel doorset. Offering great security and insulation, it was powder coated in Ruby Red to match the sectional garage door.
Overall, the whole project was a great success. Our customer was very pleased with the end result – and so were we! Solving the problem of how to give our customer the product they wanted while meeting building regulations was a challenge, but it was a challenge we rose to and we achieved a great result.
To find out more about our sectional garage doors or any of our products, why not visit our Norwich showroom on the Sweet Briar Industrial Estate, like this customer? Alternatively, call us on 01603 410304.